Terms of purchase

Last updated: 25 September 2026.

1. Seller and scope of these terms

The seller is SUMINISTROS INDUSTRIALES DEL COLOR REFINISH SL. (SIC Refinish), tax ID B66663584, with registered address at Calle Santander, 49, local 7, 08020 Barcelona, Spain. Contact: sicrefinish@sicrefinish.com and +34 930249677.

These terms apply to purchases of products on this website. Individuals and businesses may buy. The consumer rights described apply to those buying outside their business or professional activity, as provided by law. An enquiry or quotation request does not itself create an order or a charge.

2. Products, pack sizes and availability

Before buying, check the description, pack size, garment size or measurements and the units in each pack. The catalogue includes regularly replenished products; this does not guarantee immediate availability of every quantity. If an unexpected shortage prevents us from meeting the agreed terms, we will contact you to agree an alternative or a new deadline, or arrange cancellation and the appropriate refund. We will not substitute a product or extend the deadline without your agreement.

Custom workwear requested by quotation requires a specific proposal setting out garments, quantities, customisation, price and timing before acceptance. Sending a logo does not itself authorise production or approve the design.

3. Prices, taxes and shipping charges

Product prices are shown in euros including VAT. They apply to the pack or option described on the product page; VAT is not added again to the displayed price. Before confirming payment, you can review products, quantities, taxes, shipping charges and the order total. Later price changes do not affect an already confirmed purchase.

The stated shipping charge is €6.90 for orders containing less than €350 in products. Shipping is free from €350 in products. The threshold is based on the VAT-inclusive product total, excluding shipping charges. Warehouse collection is free regardless of the order value. The applicable total cost will be shown before you confirm payment.

4. Placing and correcting an order

Select products and options, add them to your basket and review the quantities. Then enter your contact details and choose delivery or collection. For delivery, provide a valid address within our delivery area. Before proceeding to payment, you can correct your details and return to the basket to change or remove products. You do not need to create a customer account.

You must accept the purchase terms and confirm that you have read the privacy policy. The final step takes place in Stripe's secure payment environment: confirming payment there creates an obligation to pay the stated total. If you find an error after purchasing, contact us promptly with your order number; we will check whether it can still be corrected without affecting your statutory rights.

5. Payment, confirmation and records

Online payments are processed through Stripe using the methods available at payment. SIC Refinish does not store your full card number or security code. A rejected or abandoned payment is not shown as a paid purchase. Once payment is confirmed, you will receive an email with the order summary, reference and the terms saved for that purchase. Payment confirmation is separate from the dispatch or ready-for-collection notice.

We retain the electronic order record and the applicable version of its terms. You can save the confirmation email, print these terms from your browser or request a copy and invoice at sicrefinish@sicrefinish.com. The website provides information in Spanish, Catalan and English; confirmation emails are currently issued in Spanish. Purchase data is handled under the privacy policy.

6. Delivery to mainland Spain

We deliver only to mainland Spain. We do not deliver to the Balearic Islands, Canary Islands, Ceuta, Melilla or other countries. The agreed maximum delivery time is 48 consecutive hours from order confirmation, including weekends and public holidays. If an incident prevents us from meeting it, we will contact you to agree a solution without limiting your rights in the event of delay or non-performance. Custom work covered by a quotation has the specific deadline accepted in that proposal.

7. Free warehouse collection

You can collect free of charge at Carrer Santander, 49-51, warehouse 7, 08020 Barcelona. Collection hours are Monday to Thursday from 09:00 to 17:00 and Friday from 09:00 to 13:00.

We will check availability after receiving your order. Depending on stock, it may be ready the same day or in around 48 hours. Wait for our confirmation email before coming to collect it.

8. Returns and withdrawal

Commercial returns for a change of mind: you may request a return within 15 calendar days of receipt. The product must be unused and unopened, in its original packaging. Commercial returns are not accepted after this period. This condition does not limit consumers’ statutory withdrawal rights or rights concerning faulty or incorrect products.

If you buy online as a consumer, you have 14 calendar days from receipt to notify us of withdrawal without giving a reason. Opening the packaging to inspect the product does not in itself remove this right; handling beyond what is necessary to establish its nature, characteristics and functioning may result in a loss of value for which you are responsible.

The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised, or sealed goods unsuitable for return for health or hygiene reasons that have been unsealed after delivery. These exceptions do not affect your rights concerning defects or errors.

To notify us of a return, email sicrefinish@sicrefinish.com with your order number and products. Any unequivocal statement is sufficient for statutory withdrawal; using a form is not compulsory. You may use this template: “I notify you that I withdraw from the purchase of [products], order [number], received on [date]. Name, address and date of notification”.

The customer pays the direct return transport costs for a change of mind. If the product is faulty or we sent the wrong item, SIC Refinish covers the applicable return costs. Contact our team to arrange the return; rights concerning defects or lack of conformity are not limited to 15 days.

For statutory withdrawal, send or hand over the product within 14 calendar days of notifying us, to Carrer Santander, 49-51, unit 7, 08020 Barcelona. We will refund the applicable amounts, including standard delivery charges, within 14 calendar days of notification using the same payment method. We may withhold the refund until we receive the goods or evidence of their return, whichever occurs first.

9. Faulty products and guarantees

If a product arrives faulty, damaged or different from what you bought, contact SIC Refinish with the order reference and details of the issue. The seller is responsible for lack of conformity as provided by law. For new goods sold to consumers, the general liability period is three years from delivery. As applicable, you are entitled to free repair or replacement and, in the cases provided by law, a price reduction or termination of the contract. The 15-day commercial returns policy does not reduce these rights or require an unopened product to report a defect.

10. Support, complaints and applicable terms

For enquiries, issues or complaints, email sicrefinish@sicrefinish.com, call +34 930249677 or write to the seller's address. Include your order reference if available to help us handle the matter. We will address complaints within the applicable legal period. You may also contact public consumer bodies and the courts with jurisdiction under applicable rules, without waiving the jurisdiction rights you have as a consumer.

Spanish law applies, while respecting any mandatory consumer protection rules that apply. Your purchase is governed by the terms provided and saved when you bought; later changes to this page do not alter already confirmed orders.